FAQ
What is Beard Balm?
Our Beard Balm consists of all natural beeswax, butters and oils. We use an 8 oil blend, infused with Beeswax from a local apiary, Shea and Kokum Butters. Balm helps control, soften, nourish, moisturize and condition your beard.
Our Balms don't have to be scraped with a fingernail. The Balms we make have a smooth feel every time. A quality Beard Balm maker understands this principle. Scraping should be for waxes only (mustache wax, beard wax, etc...).
What is Beard Oil?
Our Beard Oil is all natural and uses a 6 oil blend that helps soften, nourish, moisturize and condition your beard. A must for beard oil lovers.
What is Solid Cologne?
Our Solid Cologne has a smooth long lasting scent. No spill, easy to use for your everyday Life.Style.
What is Beard Wax?
Our Beard Wax has a thicker consistency and is used for taming and sculpting. Our Beard Wax is a perfect blend of Beeswax, Coconut oil and Shea butter. It is all natural and has a great hold for your beard.
What is Beard Wash?
Our Foaming Beard Wash is made to clean, refresh and soften your beard to keep it healthy everyday.
What are our Hours of Operation?
Monday-Friday / 8am-5pm
If you place an order after 5pm it will not be processed until the following day. Orders placed on weekends will be processed that following Monday. We aim to have products shipped out within one to two business days after processing your order.
What is our Shipping policy?
US Shipping
Free Shipping in the US!
All US orders are shipped USPS Certified First Class Mail. Shipping time is typically 2-5 business days depending on where you live.
Timeframes begin when we put the product in the mail, not from when the order is received. We are located in the Midwest so shipping in the US should be very timely. We believe in our product reaching you as quickly as possible.
If you do not receive your package in a timely manner, we will track your package and reship if needed. We thank you for your patience.
International Shipping - Due to COVID-19 | No International Shipping is available at this time | Thank You for your understanding
International Shipping available to Canada, UK and Europe at a flat rate.
Taxes, duties, import fees and shipping fees assessed by your country's customs office are not included in the item price or shipping cost. These additional charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing.
International shipping time is determined by your local customs office and varies depending on location. Shipping typically takes 7-30+ business days to arrive. Believe In Your Beard, LLC is not responsible for any taxes, duties, import fees, or shipping fees assessed by your customs or local postal service. Please check with your customs and postal service to determine if there will be any additional fees before ordering.
International packages are shipped via USPS and cannot be tracked once they reach international customs. Believe In Your Beard, LLC will not be held responsible for any lost or stolen packages.
What is your policy on Returns?
We 100% guarantee all of our products for freshness and quality. If it doesn't meet those standards please email support@BelieveInYourBeard.com to discuss and authorize return if needed. (NO SAMPLING OR TESTING)
What if your package is undeliverable?
If a package is returned as undeliverable due to mistakes in shipping information provided, you, the customer, will be responsible for the additional shipping charges associated with re-shipping the package.
What if there is natural separation of the product?
Occasionally natural separation of the product happens when exposed to fluctuations in temperature. If you find your balm has melted make sure the lid is on tightly and shake it to mix the oils and butters. Your balm will return to its original consistency by placing it in an area that is cool or room temperature for a couple of hours. You can also speed up this process by placing in the refrigerator for 15-30 minutes. Best when used at room temperature.
How do I find out more about offering Believe In Your Beard Beard Care Products in my retail store?
Please contact us at support@BelieveInYourBeard.com for more information. We look forward to hearing from you.
How do I contact Believe In Your Beard, LLC?
For more information feel free to contact us anytime. Thank you again for your interest.
support@BelieveInYourBeard.com | @shopBIYB
Believe In Your Beard, LLC
P.O. Box 2353
Platte City, MO. 64079